May 05, 2021 / 08:00AM GMT
Operator
Ladies and gentlemen, welcome to the Direct Line Group Q1 Trading Update. My name is Cathy and I'll be coordinating your call today. (Operator Instructions) And now I will hand you over to your host, Penny James, to begin.
Penny, please go ahead.
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(technical difficulty)
Ladies and gentlemen, welcome to the Direct Line Group Q1 Trading Update, and now I'll hand you over to your host, Penny James, to begin. Penny, please go ahead.
Penelope Jane James - Direct Line Insurance Group plc - CEO & Executive Director
Thanks, Cathy. Good morning, everyone, and welcome to our first quarter update. Now it's only been, I think, 8 weeks since we presented the full year results. But Neil and I wanted to take the opportunity to kind of give you an update on how Q1 trading has gone, and just as importantly, our operational progress through the first quarter as well.
I'm going to leave plenty of time for questions. But first, I just want to run through what I see as the 3 key messages from Q1. So firstly, the
Q1 2021 Direct Line Insurance Group PLC Trading Statement Call Transcript
May 05, 2021
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