Aug 03, 2021 / 08:00AM GMT
Penelope Jane James - Direct Line Insurance Group plc - CEO & Executive Director
Good morning, everyone, and welcome to our half year update. A few weeks ago, we took you through the competitive advantage we believe our claims capability gives the group. Today, I want to update you on what has been a really strong first half but also build on the claims conversation by bringing momentum in our strategic execution and by showing you how that's already reaping rewards and where it will take us next.
So starting with our key highlights. First, we've delivered a strong financial performance with profit of GBP 370 million. The benefits of our diversified business model can be seen with growth in Direct own brands for all lines aside from Motor. Here, the deflationary market conditions driven by abnormally low claims frequency stabilized in the second quarter. Second, we're delighted to have won a new partnership with Motability, which is expected to increase our Motor customer base by around 15% to 4.5 million customers. It's evidence of the quality of our customer service, vehicle repair expertise
Half Year 2021 Direct Line Insurance Group PLC Earnings Call Transcript
Aug 03, 2021
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