Nov 17, 2021 / 02:30PM GMT
Penelope Jane James - Direct Line Insurance Group plc - CEO & Executive Director
Good afternoon, everyone, and thanks for joining us for the second time in just a little over a week. As we mentioned in the first of these sessions back in June, we're going to keep providing you with updates on our strategic transformation.
Now you'll recognize this flywheel from our half year results. I spoke about how we start from a position of strength with leading customer service, strong brands and market-leading claims capabilities. But our biggest course of friction has been our IT systems, which our technology transformation is aimed to address, providing our pricing and underwriting teams with a step-changing capability. So why have we chosen commercial as the next session to provide you some insight on? Well, there are 3 main reasons.
Firstly, commercial furthers through this transformation and show what can be achieved when you combine new technology and data architecture with an agile way of working. Secondly, they demonstrate what can be achieved if we get all the elements of the flywheel
Direct Line Insurance Group PLC Investor and Analyst Insight Webinar Transcript
Nov 17, 2021
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