Aug 21, 2019 / 11:30PM GMT
Operator
Thank you for standing by and welcome to the Medibank FY '19 results investor and analyst Briefing. (Operator Instructions)
I would now like to hand the conference over to Mr. Craig Drummond, Chief Executive Officer. Please go ahead.
Craig M. Drummond - Medibank Private Limited - CEO & Director
Good morning, and welcome to the Medibank full year 2018 financial results presentation. I'm joined today by our executive leadership team, including our CFO, Mark Rogers. This is a good quality result. The investment we've made to improve the value and service proposition for our customers is making our business stronger and more sustainable in a challenging market environment. For the first time in 4 years, we experienced policyholder growth at a group level in all 4 quarters of the financial year, despite the softer market. Furthermore, Medibank has grown market share over the full year for the first time in a decade. Concurrently, we have achieved a strong uplift in customer advocacy with record levels in our service NPS across both brands, with an
Full Year 2019 Medibank Private Ltd Earnings Call Transcript
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