Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it ranked as a top knowledge management category leader in a recent ISG Research report.
ISG Research ranked Verint as the top leader among 11 vendors in the Knowledge Management (KM) Buyers Guide. Verint KM ranked first in Product Experience with first place ratings in capability, reliability and usability categories, earning the title of Product Experience Leader.
“The emergence of AI as a customer support tool has spotlighted the need for enterprises to rethink how they organize their company knowledge. AI is not just a new technology, but an amplification of knowledge management itself,” says Keith Dawson, research director, CX, ISG Research. “Knowledge is key to better service outcomes and AI is the key to mastering it.”
According to Verint’s Heather Richards, global vice president, Go-To-Market Strategy, “Verint Knowledge Management powered by AI is critical for contact center agents and self-service bots. It is designed to deliver strong AI business outcomes and ISG’s validation confirms we can deliver that immediate ROI.”
Learn more by reading the ISG Research Knowledge Management Buyers Guide and visiting Verint Knowledge Management.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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