Full Year 2021 Myer Holdings Ltd Earnings Call Transcript
Thank you for standing by, and welcome to the Myer Full Year Results Conference Call. (Operator Instructions) I would now like to hand the conference over to Mr. John King, CEO. Please go ahead.
Thank you, and good morning, everyone, to investors and analysts and also to the media who joined on a listen-only basis. Thank you for joining our call today. I'm John King, CEO of Myer, and I'm joined today by Nigel Chadwick, our CFO. Please note that this call is being recorded.
So to the agenda for today, I'll begin with a quick overview of the full year '21 results. Then I'll hand over to Nigel, who'll provide you with more details. I'll then speak further on our Customer First Plan, which is a strategy we outlined and launched in September 2018. After that, there will an opportunity to ask questions.
The significantly improved FY '21 results reflect the successful transformation of the business achieved under the Customer First Plan between 2018 and 2020, as well as the COVID-19
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