American Express Co at Bank of America Merrill Lynch Future of Financials Virtual Conference Transcript
Good afternoon. Good afternoon, everyone. We're pleased to be hosting American Express and Jeff Campbell at our conference, I believe the last session. And as usual, we have saved the best for last. I think this is the second time that American Express is closing out our conference. And let me start by first thanking Jeff for being here, and we'll just get started straight away with the questions unless you have any opening remarks, Jeff?
No. I appreciate the opportunity to be here and thank everyone who's tuned in for their interest in Amex. So let's go at it.
Questions & Answers
Great. So why don't we start with, 2020 has been a most unusual year, to say the least. Hopefully, we're turning the corner here with the vaccine news. And so -- but what are some of the key learnings that you have found at American
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