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Full Year 2020 Direct Line Insurance Group PLC Earnings Call Transcript
Good morning, everyone. I am delighted to be here live in London for the first time this year, and I'm joined by Neil Manser, who many of you know well, and is our acting CFO. It's actually really nice to be together in the same room for the first time in almost a year.
Before I hand over to Neil, let me reflect on what has been an extraordinary year for all of us and how far we've come at DLT during that time. In March last year, we were business with virtually all of our people were in the office full time. And that leads to a business that had all of our people working from home within the space of a weak. Within the first month, we found new ways to work and communicate and have refocused on keeping our transformation on track. Thanks for the commitment and energy of our people despite the many COVID challenges, once again, we've traded well through the year. Our own brand policy count growing by 2.2% driven by strong segments of growth across the business, and our model of disciplined underwriting, helping us
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