Half Year 2022 J Sainsbury PLC Earnings Call (Pre-recorded) Transcript
Good morning, and welcome to our 2021/'22 interim results presentation. Thank you, everyone, for joining us today. Last November, I set out a clear plan and strategy to transform our business over the next 3 years. One year on, I'm pleased with the momentum we've built in all areas and right across the company. As you know, fundamental to the plan was putting food back at the heart of Sainsbury's. Reflecting this Food First focus, we've gained market share as customers have responded to the improvements we've made across value, innovation and service.
We've made switching gains from almost all of our competitors over 1 and 2 years. And key to this has been our strong operating performance, where we've been delivering on the cost saving program that provides the fuel for us to reinvest in the customer offer. And this has not been at the expense of customer service as our customer satisfaction scores have remained ahead of competitors across our supermarkets as a result of our focus in driving value innovation and
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