Preliminary 2019 Severn Trent PLC Earnings Call Transcript
Thank you for standing by, and welcome to the Severn Trent Full Year 2019 Conference Call. Your speakers for today are Liv Garfield, CEO; and James Bowling, CFO. (Operator Instructions) The presentation will begin momentarily.
Good morning, everyone, and welcome to the Severn Trent's '18/'19 full year results. I'm Mrs. Garfield, Chief Executive, and I'm joined on stage by James Bowling, and we've got all the members of the executive team who are eager to answer questions later.
This year has been a pivotal year for Severn Trent. It's been jampacked full of customer-focused delivery as well as preparation for the next regulatory period. We feel as though we've made some really good progress. First of all, the coveted Fast-Track status, which is fantastic to land, and that locks in, most importantly, 5 more years of the lowest bill in the land for our customers. As well as that, we've made some significant operational improvements with a really strong second half of the year on our water
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