Halfords Group PLC Capital Markets Day Transcript
Good morning, everyone. I'm Graham Stapleton, Chief Executive of Halfords, and it is my pleasure to welcome you to the Halfords Group Capital Markets Day. Thank you for coming along. I've met many of you before, but for those who don't know me, I spent over 30 years in consumer-facing service and retail businesses, 5 of those here at Halfords.
Before we get started, let me just take a few moments to introduce you to my team. Many of you will have met Jo Hartley, our CFO. Jo has over 20 years of services and retail experience, most recently as Group CFO of Virgin Active. And before that, as U.K. Finance Director at TESCO.
Karen Bellairs has spent 25 years in consumer-facing businesses, including nearly 20 years with Halfords enrolled across trading, marketing and digital. Karen is now our Chief Customer and Commercial Officer, and she is here today to talk to you about the value of our customer data.
Moving now to Rob Keates, our Chief Operating Officer. Rob joined us from O2 nearly 3 years ago, where he was
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