Full Year 2019 Capita PLC Earnings Call Transcript
Good morning. Could I ask people to take their seats, please? Well, good morning, everyone. I'd like to offer a warm welcome to people here in the room at Capita's head office in London and also to everyone watching via the webcast. Thank you for your interest in Capita and in our 2019 full year results.
Some housekeeping. In the highly unlikely event that we have a fire alarm going off, I ask that you follow those who work with Capita to the staircases down at the far end of the lifts, the elevators, please.
Okay. Before I start, naturally, I have to draw your attention to the legal text on this slide. Next slide, please, Stuart.
So we have made good progress in 2019 even if we've not had it all our own way. I'm in no doubt that Capita is in a much stronger position today than it was, though we have much more work to do. And we have certainly laid the foundations for growth in 2020, something I'll come back to in a minute. And we've done that by improving dramatically our employee engagement. We've repaired customer service
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