Full Year 2019 Medibank Private Ltd Earnings Call Transcript
Thank you for standing by and welcome to the Medibank FY '19 results investor and analyst Briefing. (Operator Instructions)
I would now like to hand the conference over to Mr. Craig Drummond, Chief Executive Officer. Please go ahead.
Good morning, and welcome to the Medibank full year 2018 financial results presentation. I'm joined today by our executive leadership team, including our CFO, Mark Rogers. This is a good quality result. The investment we've made to improve the value and service proposition for our customers is making our business stronger and more sustainable in a challenging market environment. For the first time in 4 years, we experienced policyholder growth at a group level in all 4 quarters of the financial year, despite the softer market. Furthermore, Medibank has grown market share over the full year for the first time in a decade. Concurrently, we have achieved a strong uplift in customer advocacy with record levels in our service NPS across both brands, with an
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