Q2 2025 Sprinklr Inc Earnings Call Transcript
Key Points
- Sprinklr Inc (CXM) reported a total revenue growth of 11% year over year to $197.2 million.
- Subscription revenue grew by 9% year over year to $177.9 million.
- The company generated $15.2 million in non-GAAP operating income, resulting in an 8% non-GAAP operating margin.
- Sprinklr Inc (CXM) added several new customers and expanded with existing ones, including notable names like UBS, Ford, T-Mobile, Grupo Bimbo, and Planet Fitness.
- Sprinklr Inc (CXM) was named a leader in digital customer interaction solutions by Forrester Wave and a major player in the 2024 IDC Marketscape for Contact Center as a Service.
- The company experienced a credit loss charge of $10.1 million, impacting non-GAAP operating income.
- Elevated churn in core product suites is expected to continue for the full year FY25.
- The broader demand environment remains challenging with longer sales cycles and heightened budgetary scrutiny.
- Subscription revenue-based net dollar expansion rate is expected to decline over the next few quarters.
- Professional services gross margin was negative 1%, indicating challenges in this segment.
Greetings and welcome to the Sprinklr second-quarter fiscal year 2025 earnings conference call. (Operator Instructions) As a reminder, this call is being recorded.
I would now like to turn the call over to Eric Scro, Vice President of Finance. Thank you, Eric. You may begin.
Thank you, Paul, and welcome, everybody, to Sprinklr second-quarter fiscal year 2025 financial results call. Joining us today are Ragy Thomas, Sprinklr's Founder and Co-CEO; Trac Pham, Co-CEO; and Manish Sarin, Chief Financial Officer. We issued our earnings release a short time ago, filed the related Form 8-K with the SEC, and we've made them available on the Investor Relations section of our website, along with the supplementary investor presentation.
Please note that on today's call, management will refer to certain non-GAAP financial measures. While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in
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