Q2 2025 Zoom Video Communications Inc Earnings Call Transcript
Key Points
- Zoom Video Communications Inc (ZM) reported a strong quarter with significant upgrades to the Zoom Workplace offering, including enhanced AI capabilities.
- The company launched Zoom Docs, expanding its platform across more touch points in the productivity lifecycle.
- Zoom AI Companion has been enabled on over 1.2 million accounts, showcasing strong adoption of AI features.
- The company landed its largest deal for a new Contact Center customer, highlighting increased adoption of advanced Contact Center packages.
- Zoom Video Communications Inc (ZM) surpassed 1,100 Zoom Contact Center customers, representing more than 100% year-over-year growth.
- Non-GAAP gross margin in Q2 was 78.6%, down from 80.3% in Q2 of last year, mainly due to investments in AI and data center upgrades.
- APAC revenue declined by 2% year-over-year, indicating challenges in that region.
- The company is experiencing headwinds in the SMB segment, reflecting overall economic concerns.
- Kelly Steckelberg, the CFO, announced her decision to leave the company, which may impact investor confidence.
- EMEA revenue was flat year-over-year, with ongoing economic challenges in the region affecting growth.
Hello, everybody. And welcome to Zoom's Q2 FY25 earnings webinar. As a reminder, today's webinar is being recorded.
Now, I would love to hand things over to Charles Eveslage, Head of Investor Relations. Charles?
Thank you, David. Hello, everyone. And welcome to Zoom's earnings video webinar for the second quarter of fiscal year 2025. I'm joined today by Zoom's Founder and CEO, Eric Yuan; and Zoom's CFO, Kelly Steckelberg.
Our earnings press release was issued today after the market closed and may be downloaded from the Investor Relations page at investors.zoom.us. Also on this page, you'll be able to find a copy of today's prepared remarks and a slide deck with financial highlights that, along with our earnings release, include a reconciliation of GAAP to non-GAAP financial results.
During this call, we will make forward-looking statements, including statements regarding our financial outlook for the third quarter and full fiscal year 2025, our
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