Q3 2021 Marley Spoon AG Earnings Call Transcript
Thank you, and good afternoon, everybody. Thanks for joining our investor call. So my name is Fabian Siegel, Founder and CEO of Marley Spoon. And I have with me here today, Jennifer Bernstein, our CFO.
Earlier today, we released our third quarter results for our financial and calendar year 2021, and we are looking forward to presenting to you today these results as well as providing you with an update on the business. And at the end, as usual, we will open the call to your questions.
Now reflecting on 2021 so far, I can say that we are experiencing an environment with very volatile customer behavior. When it comes to skip rates or holiday behavior, it turns out that neither 2020 nor 2019 are good reference years. The volatility in customer behavior has a particularly big impact on our sales forecast because the vast majority of our revenues made up by repeat customer purchases. Whereas, in the time before COVID, our models allowed us to predict customer behavior and therefore, sales quite
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