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Q1 2019 StarHub Ltd Earnings Call Transcript
(technical difficulty)(Operator Instructions) Now with that, let's welcome Peter to share this quarter's highlights from this set of results. Peter, please.
Thank you, Veronica, and a very good evening ladies and gentlemen, and thank you for your interest in our results for this quarter. Allow me to make a few comments before I hand over to our CFO to go through some of the details and the numbers in the presentation pack.
Allow me to say that in quarter 4 2018, we commenced a transformation program aimed at improving our customers' experience. We started revitalizing our brand image through the Hello Change campaign, simplifying Mobile and TV offers. We provided clarity with all fee structures, no hidden charges, and enhanced our customer's ability to transact and interact with us based on My StarHub mobile applications and online improvements in service. We also started to migrate tens of thousands of cable customers
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