SmileDirectClub Inc at UBS Global Healthcare Virtual Conference Transcript
Good afternoon, everyone. This is Kevin Caliendo, UBS health care services analyst, and I am happy to have with us today, Kyle Wailes, CFO, from SmileDirectClub. Kyle, thanks for joining us today.
Thanks for having us.
Questions & Answers
I want to start off talking a little bit about the Net Promoter Score and the customer experience. It was brought up on the call, your last earnings call, the NPS has declined sequentially for a handful of quarters. Given that the customer experience is so important to you, what can be done to reverse this trend? How are you guys thinking about it?
How important is it to you? I think you mentioned to me or on the call that getting an NPS over 60 is important. Can you take us through -- take us
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