Victoria's Secret & Co at NRF Retail's Big Show Transcript
Good morning, everybody. I'm Billy Cladek, SVP of Firework. It's my pleasure to welcome you to How to better "Love your customer" by Firework and Victoria's Secret & Company. Today, we have Chris Rupp, Chief Customer Officer of Victoria's Secret & Co.; and Vincent Yang, CEO of Firework. They'll explore omnichannel success, the impact of evaluating customer experiences and Chris' dedication to infusing AI into Victoria's Secret & Co.'s road map. Please join me in welcoming Chris Rupp and Vincent Yang.
Questions & Answers
Thank you. All right. So good morning, everyone. Thank you for being here with us. I think we'll get right into the content. So first, so we got a lot of questions to you. So the first one I have to dive in is "Love the customer" is one of your core values in Victoria's Secret. So can you tell us why it's so important and what does it means for the business?
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