First Financial Bankshares Inc Annual Shareholders Meeting Transcript
Okay. Can everybody hear me? If all of you, if you want to go ahead and get another cup of coffee, you can go ahead and be seated. We're going to start in just a few minutes. Yes, Bruce, that's mine. What? No, just leave it there.
Okay. Clay, you want to roll?
(presentation)
Ladies and gentlemen, that is Mr. Horst Schulze, who was the Cofounder of Ritz-Carlton and the Capella hotel chains and is one of the top customer service people in the world. We are delighted that he is our consultant for customer service here at First Financial Bankshares.
This video gives you a little taste in what's to come on how we will continue to perfect our customer service to differentiate us from any other bank in the country. You'll learn more about Horst and get to know him at today's luncheon.
Welcome to the Annual Meeting of First Financial Bankshares. I'm Scott Dueser, and as Chairman of the Board of Directors, it is my pleasure to proceed at today's meeting.
Today marks the 46th
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