THG PLC Trading Update Call Transcript
Good morning, everyone, and thank you for taking the time to join us this morning. I'm Matt Moulding, Chairman and CEO of The Hut Group, and I'm joined this morning by John Gallemore, Group CFO; Steve Whitehead, Group Commercial Director; and Matt Rothwell, Deputy Group CFO.
I'm going to take you through the key messages from this morning's peak trading update, and then we will take Q&A, which you can submit via the webcast.
We are really pleased with how the group has performed during the peak trading season, supported by very strong performances over Singles Day, Black Friday and Cyber Week. New customer acquisition trends have further accelerated into the fourth quarter, and we added over 1.7 million customers in November with almost 900,000 in Cyber Week alone. Both customer retention rates and average spend per customer have also seen continuing positive trends underpinning the strong performance in this key trading period. These positive trends, which have been across all brands and territories have resulted in us
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