Petco Health and Wellness Company Inc at Goldman Sachs Retail Conference Transcript
Okay. Hi, everyone. You've made it to the last session of the day. Congratulations. We're going to end it with a bang with Petco, and I'm very happy to introduce Darren MacDonald, who is the new Chief Customer Officer of Petco Health and Wellness. Darren joined the company as Chief Digital and Innovation Officer in 2019, and it was just to name Chief Customer Officer. So I'm going to turn it over to you, Darren. So you can give us a little more detail on your new role and...
Sure. Thanks. Yes. So Chief Customer Officer actually isn't a role that is -- there are too many of them in the U.S. It's actually much more of a European role. The goal as Petco has evolved and built up all these functional capabilities is for somebody who come up at the top and improve what the overall experience looks like, track where our customers are falling off and then eventually figure out how do we get them to
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