Full Year 2020 Accor SA Earnings Call Transcript
Hello, and welcome to the Accor Full Year 2020 Analyst Call. My name is Molly, and I'll be your coordinator for today's event. Please note that this call is being recorded, (Operator Instructions) I would now like to hand the call over to your host, Sebastien Bazin, Chairman and CEO, to begin today's conference. Thank you.
Good morning, everyone. Thank you so much for connecting early in the day here in Paris.
I've been saying to many of you for a number of years that the hospitality industry is all about human capital. So before we start, I just want to share with you how sad, and it's probably not strong enough, how sad I am of Arnie's passing earlier this month, I -- he was a very rare individual who really put his heart and soul into achieving his vision. I -- he was a fierce competitor of Accor, but the one thing I remember of him for sure is the kindness of his heart. I had some privileged moment with Arnie which I never shared with anyone. When I started at Accor 7 years ago, I reached out to him
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