Medibank Pvt Ltd (ASX:MPL)
A$ 3.74 0.05 (1.36%) Market Cap: 10.30 Bil Enterprise Value: 9.83 Bil PE Ratio: 20.89 PB Ratio: 4.46 GF Score: 78/100
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Half Year 2020 Medibank Private Ltd Earnings Call Transcript

Feb 19, 2020 / 10:30PM GMT
Release Date Price: A$2.98 (-1.65%)
Operator

Thank you for standing by, and welcome to the Medibank 2020 Half Year Results Announcement. (Operator Instructions)

I would now like to hand the conference over to Mr. Craig Drummond, Chief Executive Officer. Please go ahead.

Craig M. Drummond
Medibank Private Limited - CEO & Director

Thanks very much. Good morning, and welcome to the Medibank half year financial results presentation. I'm joined today by our executive leadership team, including our CFO, Mark Rogers.

Despite some challenges in the first half of 2020, focusing on delivering a better customer experience has continued to deliver growth in our business through improvements in both acquisition and retention. Pleasingly, we saw service NPS continue to improve at both Medibank and ahm. I will discuss the key highlights from the result, our strategic priorities and then hand to Mark for the more detailed financials. I'll close with some comments regarding broader sector reform and the outlook and then take your questions.

Let me start with some financial highlights on

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