Q3 2021 boohoo group plc Trading Statement Call Transcript
Good morning, and thank you for joining us at short notice. We've got 30 minutes this morning. So I just want to give everybody a heads up on that before we start. I'm joined in the room here today by -- with Neil, Carol and Mahmud.
Today, we will be running through trading for the 3 months ending 30th of November 2021. Since we announced our half year results in September, gross sales have remained robust, up 28% across the period ahead of the growth achieved in each of the first and second quarters of the financial year.
Demand in the U.K. has remained exceptional across the group's established and new brands, validating the strength of our business model, where our leading proposition across price, product and service continues to resonate strongly with customers across our brand portfolio.
We have achieved 1- and 2-year growth rates in gross sales of plus 58% and plus 102%, respectively. However, we have experienced higher-than-expected return rates, which have now pushed ahead of pre-pandemic levels. They are
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