Half Year 2020 Quilter PLC Earnings Call Transcript
Good morning, everyone. As you'll understand, we are doing things a little differently today. But the broad format is similar to what we've done in the past. I'll walk you through the business highlights. Mark will then talk to the financial performance, and then we'll take questions. For those dialed in on the conference call, you'll be able to ask questions directly. Otherwise, they can be submitted through the webcast.
Let me start by saying something we all know. The first half of 2020 was uniquely challenging. So I want to acknowledge right upfront the fantastic efforts and dedication of my colleagues across the organization in these very challenging times. Our teams have been there for each other and for our clients.
Now whatever the external environment, there were 3 important metrics by which I judge our business performance over a period: financial performance, strategic progress and operational improvement. And on each of these metrics, I'm pleased with how we performed so far this year.
Our financial performance
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