United Utilities Group PLC Capital Markets Event - Q&A Session Transcript
Hello, and good afternoon, and welcome to United Utilities Capital Markets Day 2021. I'm Steve Mogford, Chief Executive, and I have members of my leadership team with me. So running from my left across. We've got Phil Aspin, CFO; Lou Beardmore, essentially is customer and Customer Service and People. We've got Kevin Fowlie, who's Commercial Capital Delivery and Engineering. And then we've got Simon Chadwick, who's responsible for all of our systems activity and operations across the business.
This follows a short series of videos that we released last night. Covering off each of the areas of responsibility for the senior team and talking about how we've performed in this first year of AMP7, a particularly challenging year. Not just because of the pandemic, but also because of many of the weather conditions we've experienced during the period.
But I think the bottom line is that we've had the best year ever in terms of operational performance, that's translated through into excellent customer satisfaction.
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