Full Year 2023 Hays PLC Earnings Call Transcript
Good morning, everybody, and welcome to our FY '23 results.
I think you'd all recognize that it's been a year full of challenges, and we've been incredibly busy navigating through what have been worsening economic conditions. But despite this, we've still delivered a resilient performance. We've grown our fees to record levels. We've cut costs, and we've reduced our overall headcount, but we've also protected our longer-term investments and we've continued to position Hays as a leader in the most attractive recruitment and talent services markets globally. The human story behind all of these results, though, is that we helped over 300,000 people find their next career move. And we helped many thousands of organizations find the skills that they need to thrive.
Our year is really summed up by looking at our fee growth. It was up 15% in the first quarter, but then down 2% in the final quarter. And with such a rapid reversal, that meant that we had to be very quick in our actions to increase pricing, while at the same time, managing capacity downwards and focusing the business on
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