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Full Year 2020 Quilter PLC Earnings Call Transcript
Good morning, everyone. Given the circumstances, we've recorded this presentation in advance. I'll cover the business highlights and talk about our strategic evolution. Mark will talk to the financial performance, and then we'll switch over to a live conference call and take your questions. And for the Q&A, I'll also be joined by some of my colleagues.
Let me start by acknowledging something that we all know: 2020 was a tough year for everybody. Many of us, including some of our Quilter colleagues, have had to contend with individual hardship, mental health challenges and personal grief. My heart really goes out to anyone who has had to deal with these issues. I know it hasn't been easy. So I want to acknowledge right upfront the dedication of my colleagues in these very challenging times. I'm proud of how our teams have been there for each other and for our customers, advisers and for our charitable partners.
Turning to Quilter. While 2020 has had its challenges, it's also been a year of achievement. We've made excellent
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