SmileDirectClub Inc (OTCPK:SDCCQ)
$ 0.0002 0 (0%) Market Cap: 27,000.00 Enterprise Value: 847.77 Mil PE Ratio: 0 PB Ratio: 0 GF Score: 0/100

SmileDirectClub Inc at UBS Global Healthcare Virtual Conference Transcript

May 25, 2021 / 06:00PM GMT
Release Date Price: $7.75 (-2.39%)
Kevin Caliendo
UBS Investment Bank, Research Division - Equity Research Analyst of Healthcare IT and Distribution

Good afternoon, everyone. This is Kevin Caliendo, UBS health care services analyst, and I am happy to have with us today, Kyle Wailes, CFO, from SmileDirectClub. Kyle, thanks for joining us today.

Kyle I. Wailes
SmileDirectClub, Inc. - CFO

Thanks for having us.

Questions & Answers

Kevin Caliendo
UBS Investment Bank, Research Division - Equity Research Analyst of Healthcare IT and Distribution

I want to start off talking a little bit about the Net Promoter Score and the customer experience. It was brought up on the call, your last earnings call, the NPS has declined sequentially for a handful of quarters. Given that the customer experience is so important to you, what can be done to reverse this trend? How are you guys thinking about it?

How important is it to you? I think you mentioned to me or on the call that getting an NPS over 60 is important. Can you take us through -- take us

Already have an account? Log in
Get the full story
Access to All Earning Calls and Stock Analysis
30-Year Financial on one screen
All-in-one Stock Screener with unlimited filters
Customizable Stock Dashboard
Real Time Insider Trading Transactions
8,000+ Institutional investors’ 13F holdings
Powerful Excel Add-in and Google sheets Add-on
All data downloadable
Quick customer support
And much more...
30-Day 100% money back guarantee
You are not charged until the trial ends. Subscription fee may be tax deductible.
Excellent
4.6 out of 5 Trustpilot