Full Year 2020 AIB Group plc Earnings Call Transcript
Ladies and gentlemen, good morning, and welcome to the presentation of our annual results for 2020 as well as an update on the implementation of the strategic plan that we announced back in December and which is now being driven forward at pace.
3 months into our Strategy 2023 transformation plan, we are making very solid progress as we seek to simplify, strengthen and streamline AIB. 2020 was a truly extraordinary year in all our lifetimes.
Our customers and the communities in which we operate faced an unprecedented social health and economic crisis. But I'm pleased to report that the fundamentals of our business are robust, sustainable and strong. At the outset, I want to pay particular tribute to all our team members across the group for their exceptional performance and supporting our customers and each other at this very difficult time.
We are pleased to report progress on both our cost initiatives outlined in December and on our growth initiatives which are designed to broaden the range of products and services
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