Q4 2023 Ocado Group PLC Trading Statement Call (Pre-Recorded) Transcript
12 months ago, I set out Ocado Retail's strategy for growth over the next few years, and we've already started to see positive results. We're now back to volume growth and positive EBITDA, and I'll talk you through the progress we've made to get there.
We launched our perfect execution program last year to make sure every element of our customer proposition and our operating model is at its best. And to us, this means unbeatable choice, unrivaled service and reassuringly good value as well as relentlessly focusing on our costs. And this focus has been even more critical this year as customers have been facing into the cost of living prices.
The numbers demonstrate the progress we have made this year, and I'm excited that there is so much more to go after. As we set out at the beginning of last year, we planned for an improved trajectory across FY '23. And in Q3, we returned to volume growth for the first time since the pandemic. This volume growth accelerated in Q4. Over the year, we've refocused our marketing efforts on customer
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