Q4 2023 Ocado Group PLC Trading Statement Call Transcript
Good morning, and welcome to the Ocado Retail Trading Update Analyst Call. I will now hand over to Chief Executive Officer, Hannah Gibson. Please go ahead.
Good morning, everyone. This is Hannah Gibson, CEO of Ocado Retail. I'm here with Mat Ankers, our CFO. One year ago, [assessing] our plans to restore growth and profitability at Ocado, to improve the customer experience and ensure that our operating model was at its best. I'm happy to say that over the last 12 months, we've made real sustainable progress and have seen notable improvements in almost every KPI. This has been achieved by relentless focus on our priorities throughout the year, most importantly, by investing in value, delivering great choice and service. Underpinning these initiatives has also been improved cost efficiencies such as increasing marketing efficiency and continuing to roll out our latest generation of robotic customer fulfillment center. The Perfect Execution program introduced a year ago has set a high bar of our performance,
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