Bank Polska Kasa Opieki SA Guidance Call - 2021-2024 Strategy Transcript
(foreign language)
(foreign language)
(technical difficulty) by [instructing] our strategy. On the other hand, we also want to be modern. We are modern, but we want to be even more modern, offering state-of-the-art banking products and services in a manner that facilitates customer communication with the bank.
What kind of bank are we going to be though, after these 4 years, and how do we want to imagine ourselves in the coming 4 years? We will continue to be a universal bank of first choice for our customers, meaning we want to craft even more in-depth relationships. We will focus on the remote distribution and customer service model, investing in resources necessary to bridge the technology gap and offer as many services as possible through remote channels. This way, we will improve our cost and process efficiency, which is significant from the point of view of the
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