Q3 2019 Persimmon PLC Trading Statement Call Transcript
Hello and welcome to the Persimmon Trading Update Analyst Conference Call. (Operator Instructions) Just to remind you, this conference call is being recorded. Today, I am pleased to present David Jenkinson, Group CEO; and Mike Killoran, Group Finance Director. Gentlemen, please go ahead.
Good morning, everyone. We've got me here, Dave Jenkinson, and Mike. What I thought we'd do is open one of quick updates or a quick summary of 2 or 3 key points. And then as usual, we'll look to some questions and answers.
The first thing I'd like to point out is that in the second half, we will be continuing to put customers before volume. However, we expect the Half 2 impact to be less than the 6% volume drop we experienced in Half 1.
We're delighted with the progress we've made on our customer care improvement plan, especially when a number of elements are still in the process of taking effect or about to be implemented. We're delighted that for the first time since 2012 in the
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