Q4 2019 Persimmon PLC Trading Statement Call Transcript
Hello, and welcome to the Persimmon Trading Update Analyst Conference Call. (Operator Instructions) And just to remind you, this conference call is being recorded. Today, I'm pleased to present David Jenkinson, group CEO. Please go ahead with your meeting.
Thank you, Nad. Good morning, everybody, and thanks for taking the trouble to ring in. Firstly, I'd like to have a quick look back at 2019 then move on to where the company is positioned looking into 2020.
In 2019, I've been delighted with the progress we have made following my strategic position to put customers before volume and with the implementation of the customer care improvement plan. Most of the moving parts of the plan are now embedded in the business, and we are starting to see tangible improvements, not simply in the HBF Star Rating but across the whole business and our relationship with our customers.
I am particularly pleased that while seeing an improvement in customer service, we have been able
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