Q4 2021 Persimmon PLC Trading Statement Call Transcript
Hello, and welcome to the Persimmon Trading Update Analyst Conference Call. (Operator Instructions)
I'd now like to hand over to Dean Finch, Group Chief Executive, to begin the call. Thank you.
Good morning, everybody, and thank you for joining us. I'm joined, as usual, by Mike and Martyn. I will start with saying a few words and then hand it over to questions.
I'm pleased with this excellent result for 2021, which we've delivered despite a challenging backdrop in the highly unflexible nature of the pandemic. The key points are that profit is in line with our expectations. We've built around GBP 1,000 more homes compared to the previous year. We've done so whilst also delivering an improvement in our underlying operating margin, which we expect to be around 28% for the full year. And this has been achieved while sustaining our HBF customer satisfaction score of the 5-star threshold. And we've also brought in over 20,500 new plots of land at excellent embedded margins,
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