Q3 2024 Vodafone Group PLC Trading Statement Call Transcript
Good morning, everyone, and thank you for joining us for our third quarter update. Before discussing our trading, I'd like to highlight the progress we have made against our priorities, customers, simplicity, and growth. When I became CEO last year, I said that Vodafone must change, and we are. We are changing where we focus our time and effort towards our customers. We are changing how we organize ourselves to be simpler, and we are changing where we choose to operate to deliver good and reliable growth.
In customers, NPS and the tractor scores are both moving in the right direction across our markets, with the U.K. reaching the #1 position for NPS in the market for what is probably the first time ever in our history. Following our reprioritization of investments and focus on excellence across our customer operations, we are simplifying our processes, significantly reducing call waiting times and improving the tools available to our care agents across our markets.
In Vodafone business, we
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