Q1 2019 Svenska Handelsbanken AB Earnings Call Transcript
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Good morning, everyone, and welcome to this conference call for the first quarter 2019. Joining me today, I have Lars Höglund, Head of Investor Relations; and Annika Engler, Head of Group Accounting.
I want to start off with Slide 2 and reiterations of the summary of sections and comments made recently by our new CEO. This picture illustrates that our business has some care core areas: mortgages, property-related financing and financing of SMEs, often family-owned, with or without property as collateral. We also have our asset management operation, including private banking. These businesses are run with a high-efficiency, low risk and high customer satisfaction. And the relations are built and developed successfully in our branches.
Apart from these core areas, there is, in the red part of the boxes, a much more complex business, where we historically also have had high risk on our credit portfolio. Customer satisfaction is also not standing out
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